Support

Something not working, or money not where you expect it? Email us and a person will read it.

To get you an answer faster, include:

• The email address on your Fastswipe account
• The date and amount of the transaction
• The reference from your receipt, if you have it

Common questions

I paid for electricity but did not write down the token

Open the transaction from your history and tap the receipt. Your meter token is printed on it and stays there permanently.

My deposit has not shown up

Bank transfers into your Fastswipe account number usually land within a few minutes. Pull down on the home screen to refresh. If it has been longer than an hour, email us with the date, amount and the account you sent from.

A transfer says pending

Transfers to other banks settle within minutes, but can take longer if the receiving bank is slow. The status updates itself — you do not need to send it again.

How do I delete my account?

In the app, go to More › Profile › Delete account. Withdraw any remaining balance first.